# Refund Policy Thank you for your interest in and support for our theme templates. Before purchasing, we recommend reviewing the theme demo, feature descriptions, and documentation carefully to make sure the theme is the right fit for your needs. Due to the nature of digital products and copyright licensing, **all theme template sales are final and non-refundable**. Once a theme is purchased and the license is delivered, it cannot be returned, exchanged, or refunded. This policy is in accordance with Shopify's Terms of Service for digital goods. {% hint style="info" %} **Why are refunds not available?** Digital products such as theme templates are delivered instantly and cannot be "returned" in the traditional sense. Once you have access to the theme files and source codes, the product has been fully delivered. {% endhint %} We’re here to help you have a smooth experience with the theme. If you run into any issues or need assistance, please reach out to our support team. We’ll do our best to provide the technical support and guidance you need to use the theme with confidence. Thank you for your understanding and support! ### Contact Us If you have any questions or need assistance, please contact our support team through the [support portal](https://www.moodboard-creations.com/contact) during our support hours, Monday to Friday (PST). --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://moodboard-creations.gitbook.io/agnes/legal/refund-policy.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.