> For the complete documentation index, see [llms.txt](https://moodboard-creations.gitbook.io/agnes/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://moodboard-creations.gitbook.io/agnes/legal/support-policy.md).

# Support Policy

Thank you for purchasing our theme. We take pride in creating high-quality, thoroughly tested themes, and this policy outlines the support provided with your purchase.

We are committed to making sure you have a successful experience with your theme. Our support team is available to assist with:

#### What's covered

1. **Installation and setup issues** — Help getting the theme installed and configured on your Shopify store.
2. **Bug fixes** — Resolution of any verified bugs or defects in the theme that are not caused by third-party apps or customizations.
3. **Theme documentation guidance** — Clarification on how to use built-in features and settings.

#### What's not covered

* Custom code modifications or third-party app integrations.
* Issues caused by edits you or a developer have made to the theme's code.
* Requests for new features not included in the original theme.
* Training on general Shopify usage unrelated to the theme itself.

If you have any questions or need assistance, please contact our support team through the [support portal](https://www.moodboard-creations.com/contact) during our support hours, Monday to Friday (PST).