# Support Policy Thank you for purchasing our theme. We take pride in creating high-quality, thoroughly tested themes, and this policy outlines the support provided with your purchase. We are committed to making sure you have a successful experience with your theme. Our support team is available to assist with: #### What's covered 1. **Installation and setup issues** — Help getting the theme installed and configured on your Shopify store. 2. **Bug fixes** — Resolution of any verified bugs or defects in the theme that are not caused by third-party apps or customizations. 3. **Theme documentation guidance** — Clarification on how to use built-in features and settings. #### What's not covered * Custom code modifications or third-party app integrations. * Issues caused by edits you or a developer have made to the theme's code. * Requests for new features not included in the original theme. * Training on general Shopify usage unrelated to the theme itself. If you have any questions or need assistance, please contact our support team through the [support portal](https://www.moodboard-creations.com/contact) during our support hours, Monday to Friday (PST). --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://moodboard-creations.gitbook.io/agnes/legal/support-policy.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.